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License no longer usuable

drz440@live.co.ukdrz440@live.co.uk Posts: 51Verified User
in R1

Hi,

my connection dropped mid flash and my license is no showing as no longer usuable. Can someone reset it for me please? As I believe that’s what’s needed. Or point me in the right direction. Thank you.

Comments

  • drz440@live.co.ukdrz440@live.co.uk Posts: 51Verified User

    Ok, it didn’t drop out, it got to the verifying stage and told me that I was an unauthorised user. I bought a second license and the same thing has happened again. Please help.

  • jason@ftecu.comjason@ftecu.com Posts: 1,071Staff User

    Hi,

    What file are you attempting to flash with?

    Thanks,

    Jason A.

  • drz440@live.co.ukdrz440@live.co.uk Posts: 51Verified User

    Hi jason

    it was the unrestricted file from your database. I’ve had an email from Kent in your offices who has reset my licences for me. I’ve not been able to test yet as I’m waiting on a new lead as mine was faulty.

    I will update when I have tried again. Thank you for your reply.

  • jason@ftecu.comjason@ftecu.com Posts: 1,071Staff User

    Hi,

    Ok please keep us posted what happens.

    Thanks,

    Jason A.

  • drz440@live.co.ukdrz440@live.co.uk Posts: 51Verified User

    Hi,

    so this has been resolved. My licences are reset and working, the cause was a faulty lead leading to disconnecting.

    im now experiencing problems with the latest software though, whenever I try to flash a new file to my ecu, it detects the licence and then fails with and error message ‘Flash Write error’. Things were working fine last night, but the update this morning seems to have messed things up.

    Any ideas?

  • kento_ftecukento_ftecu Posts: 776Staff User

    We are currently working on the issue, we'll have it fixed shortly, apologies.

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