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chrisgardell

chrisgardell

Empowering your ride!

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chrisgardell
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  • Sir, in your account of what happened I didnt see you mention anything about the mandatory second power cycle. Did you not get prompts instructing you to power-on, power-off, then power-on again? Without the second power cycle you would receive that…
  • please also check sensor calibration.. If you pull the sensor out of the bike it should read 20:1 in free air and 10:1 in butane (from an unlit bic style lighter). If the sensor never recives a signal in the working range it wont ever start using th…
  • If both interfaces are attached to the same account then no transfer is needed and you will be able to simply use them interchangeably. Otherwise, you would need to transfer between the account interface A is registered and interface B is registered…
  • any regular license will work.. you will just need to be cautious not to lose it again
  • This is most likely nothing to do with licensing but rather a communication issue causing the software not to recognize the valid license. Are you using a bike or bench harness? Next step is to check the hardware..
  • License transfer is used to transfer ownership of your ECU to another registered user, say to your tuner when you drop you bike off at the dyno shop.. in which case you would want to make sure they transfer it back when their done..
  • What market/model is this for?
  • Sorry but File comparisons have always required the same type for comparison eg stock vs unrestricted of the same part number but you wouldn't be able to compare, say, an r1 to an r6..
  • If the ECU was modified with some other software after it was licensed it may have been lost as the license resides in the ecu itself. I'm not really sure as to the specifics of your issue but does that help?
  • Please try to re-install..
  • Our fix from yesterday requires a fresh install, otherwise I would expect the offline message to persist. Have you tried downloading a fresh copy? If so please provide some more detailed info so that we help get it sorted.
  • our appologies, we have been updating our web-facing infrastructure for the last several hours. The server facing the software is the last step and should be up shortly.