Support Forum

ATTENTION: ZX10R ACTIVE TUNE users having issues with trim tables, "no device detected" error

kento_ftecukento_ftecu Posts: 776Staff User
in ZX 10

If you are having issues with the Active Tune on your ZX-10R not retaining trim tables after a ride (displaying all zeros in the table), and/or you are getting a "no device detected" error message when you click on the "Read" button, please call us at (888)543-6302. It is likely that your 4-pin USB Data Link cable is the issue.

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Comments

  • puttedixi@hotmail.computtedixi@hotmail.com Posts: 7Verified User

    Hi! I have that problem.. but do I have to call you guys? My English is not very good so maybe you could guide me through it by email?

  • puttedixi@hotmail.computtedixi@hotmail.com Posts: 7Verified User

    Hi! I called you guys a couple of days ago and you were supposed to reboot my license or something like that but I still have the same problem .. when I try to trim in active tune I get the message: “The license is no longer in usable state, please contact support. ” and all zeros in the map .. I did not have access to my bike at the time I called you and could not check if the reboot worked or not until today so how do we proceed?

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