software is not recognizing my license

in R1
the software shows im online and shows my ecu under licenced ecu's but when I try to flah the ecu it says im not the owner to the ecu license, what do I need to do to fix this because all the phone lines are tied up .
Comments
not sure if it has anything to do with ftecu but I know the EPA came down on some of the car tuning companies and pretty much shut down SCT software unless u go and take a class , and it still only gives you useless parameters to change , nothing that would change emissions,so pretty much fuel and timing . im starting to accumulate a big pile of useless tuning software and tuners , I think the golden days of tuning on the street are about over , only off road use is acceptable for now .
Please DM me either screenshots of the error message or the license numbers showing on the message. Thanks, and sorry for the issues you are encountering.
I hope you can read it.
regards
Peter