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Unauthorized access error

tahodge@gmail.comtahodge@gmail.com Posts: 4Verified User
in R1

i've been getting this since i got the new tablet with new os, i think last time it worked was when i used win8 i think. i'm trying to get it working again, hoped it would fix itself with an update or something, but not yet. i searched the other similar errors, and they look to be in the program. i can't even get the program to open. i get to type in login info, then get this error. none of the others had a solution, but figured i'd post anyway. hopefully mine being little different from what they describe has a solution.

Comments

  • jason@ftecu.comjason@ftecu.com Posts: 1,071Staff User

    Hi,

    What kind of tablet and OS are you using?

    Thanks,

    Jason A.

  • tahodge@gmail.comtahodge@gmail.com Posts: 4Verified User

    Surface, windows 10

  • jason@ftecu.comjason@ftecu.com Posts: 1,071Staff User

    Hi,

    Do me a favor so I don't have to reset your password. Email me your user login information (email and password) Send to jason@ftecu.com please.

    Thanks,

    Jason A.

  • tahodge@gmail.comtahodge@gmail.com Posts: 4Verified User

    sent yesterday, any update?

  • jason@ftecu.comjason@ftecu.com Posts: 1,071Staff User

    Hi,

    I was able to recreate your problem and left it with the guys here to figure out. They are aware of the issue and were working on fixing it when I left on the 21st. I got back on the 2nd and leave again tomorrow for two and a half weeks. Please follow up with Kento here next week if the problem still persists. Your password was reset to match your zip code btw.

    Thanks,

    Jason A.

  • tahodge@gmail.comtahodge@gmail.com Posts: 4Verified User

    still not working

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