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SwedishNew server update - PLEASE INSTALL NEW SOFTWARE BEFORE LOGIN
kento_ftecu
Posts: 460Staff User
Hi all,
Sincere apologies for the issues that many of you have faced with the server, but our dev team has finally deployed an update to the new server that should fix all of the problems you've been encountering.
PLEASE DE-INSTALL AND RE-INSTALL THE SOFTWARE BEFORE ATTEMPTING TO LOGIN. THIS IS IMPORTANT BECAUSE THE OLDER SOFTWARE IMMEDIATELY TRIES TO FIND THE OLD SERVER THAT IS OFFLINE.
If you still are running into server connection problems, please take screenshots and log a detailed chronology of your steps leading up to the issue, and we'll get straight on them tomorrow. Again, sorry for the problems and delay, and thank you for your patience.
Thanks,
Kento
Comments
I can’t log in. I removed - and reinstalled several times. Just loads then gives communication error
I have this same today ... yesterday everything will be OK ... today no .. ehhhh :/ ....
Nothing works
same here. I can't open the program cause it says theres a communication error.
EQUAL HERE, IT DOES NOT WORK IT WILL BE SOLVED IT IS GOOD TOOL
I am experiencing same symptoms on two computers
Comp 1, removed suite, downloaded and installed newest version, restarted computer, symptom persists
Comp 2, removed suite, downloaded and installed newest version, symptom persists
I am trying to upload a screen shot of a .jpg file to show the window with message that I am getting but even this forum has errors and does not take the photo even though JPG is among the allowed file format types.
Apologies, we had an issue with the server this morning, it back online now.
hi i am not being able to install the software when i click run it pops up a window saying COULD NOT DOWN LOAD MANIFEST?
You have an internet connection issue that is preventing the complete download of the software. Try to find a better connection.