New server update - PLEASE INSTALL NEW SOFTWARE BEFORE LOGIN
Hi all,
Sincere apologies for the issues that many of you have faced with the server, but our dev team has finally deployed an update to the new server that should fix all of the problems you've been encountering.
PLEASE DE-INSTALL AND RE-INSTALL THE SOFTWARE BEFORE ATTEMPTING TO LOGIN. THIS IS IMPORTANT BECAUSE THE OLDER SOFTWARE IMMEDIATELY TRIES TO FIND THE OLD SERVER THAT IS OFFLINE.
If you still are running into server connection problems, please take screenshots and log a detailed chronology of your steps leading up to the issue, and we'll get straight on them tomorrow. Again, sorry for the problems and delay, and thank you for your patience.
Thanks,
Kento
Comments
I can’t log in. I removed - and reinstalled several times. Just loads then gives communication error
I have this same today ... yesterday everything will be OK ... today no .. ehhhh :/ ....
Nothing works
same here. I can't open the program cause it says theres a communication error.
EQUAL HERE, IT DOES NOT WORK IT WILL BE SOLVED IT IS GOOD TOOL
I am experiencing same symptoms on two computers
Comp 1, removed suite, downloaded and installed newest version, restarted computer, symptom persists
Comp 2, removed suite, downloaded and installed newest version, symptom persists
I am trying to upload a screen shot of a .jpg file to show the window with message that I am getting but even this forum has errors and does not take the photo even though JPG is among the allowed file format types.
Apologies, we had an issue with the server this morning, it back online now.
hi i am not being able to install the software when i click run it pops up a window saying COULD NOT DOWN LOAD MANIFEST?
You have an internet connection issue that is preventing the complete download of the software. Try to find a better connection.
Dear: I got a problem
windows XP I also formatted the PC, but I tried also different wifi connections Could not download manisfest. Error: Unable to download https: //ftecu...../FTECU Tuning Suite.application
Hi guys I'm having an issue. I have uninstalled and install the software and I keep getting this message
I can't login to the software, I reinstall it and try to install it again but it say that my internet connection is down. is there any problem with the host servers right now?
Same error here in Australia, glad to see it is just not me.
What should I do if I can't do it if I try to reinstall it because it doesn't start?
Same here in the UAE. I need to flash a bike but i can't log in.... even with a VPN it can't find the server... please fix
probably server crushed or something... at-least we know its not an Error in our home systems ;)
Server online again
I know this is an old post, but is it a common thing to have to login twice every time?
1st time you login you get the error "Fail: check internet connection..."
Then it closes, you open it again and it logs in fine.
This happens every time I login and also on different machines.
Any idea why?
2015 MT-07 with SC Projects imitation and full DNA filter system.
https://www.instagram.com/deanos_rides
Dean,
Go to your Registry Editor on your computer. Then go to Current User, then Software, then FTECU Tuning Suite, and highlight and delete all files you see open under there.
Once done open the Tuning Suite back up. It will make you login once but you should not see the issue again.
Thanks,
Jason A.
Same thing... Happens across 3 machines.
Second login works fine.
I have also removed the software and reinstalled, same error.
Software version is "Deployment: 2.5.7.12" if this can help.
2015 MT-07 with SC Projects imitation and full DNA filter system.
https://www.instagram.com/deanos_rides
Hi,
You're the only one I've heard where that hasn't worked then. But you can still login no problem the second try right?
Thanks,
Jason A.
Sorry for the late reply.
Yup. Works perfect on the second login.
Weird. But it's all good. So long as I can login, I'm happy.
2015 MT-07 with SC Projects imitation and full DNA filter system.
https://www.instagram.com/deanos_rides
had same problem. but after reinstalling it connected ok, with the server!!
thankyou for the comments and support
I'm having a problem to where the software freezes and doesn't do anything. I've removed the old software and downloaded the most up to date version from the website today. Uninstalled the old version, restarted my computer, installed the new version, restarted my computer. I have to force the software closed as an error message never pops up. After a second attempt after forcing the software closed, I get an error message: Fail: check internet connection...
I had the same problem. What worked for me was plugging in the USB Data Link cable first, and then running the Tuning Suite software. It then opens correctly. The next time you run it, it should work without the cable.
I can confirm the issue from the above post.
Also had this and as mentioned, plugging in the cable did allow it to login, BUT I had the initial issue with the "fail: Check internet..."
It then brought up a 2nd login screen, above the first one, where it then managed to login.
Problem was the first login screen stayed there, but greyed out and I could not close it... The software did work fine though.
Once I closed the software, the main window and the "ghost login" disappeared.
But I have to say, well done on the new update, because now when I opened the software again, it magically took me straight in without having to login again!
Takes a bit of time to get there, but does work without any issues!
Awesome job guys and thanks for the hard work! Worth every cent!
2015 MT-07 with SC Projects imitation and full DNA filter system.
https://www.instagram.com/deanos_rides
I cant log into the software at all. I have uninstalled and reinstalled but still doesn't work. Is there an issue with the server?
Many thanks
Thanks for the kind words 👍️
Hi,
The server is not down, are you still having issues logging in?
Thanks,
Jason A.