Active Tune stalling when turned on

in Tenere 700
I have recently installed the Active tune on my 2024 T7 and am able to Run the unrestricted ECU flash no problem but when I turn on the Active Tune Feature it stalls after running for 15 sec +/-, does not stall when Active tune is Disabled. I have tried monitoring and applying the Trims and I have tried the base map for the unrestricted with the Active Tune enabled and it stalls no matter what. After the many fails I did the live monitoring with the bike running and notice the AFR value goes off the chart at idle. What do i need to do to get this Active Tune working??
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can you please email us at sales@ftecu.com so I can help you with this?
Thank you
-Logan