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SwedishUnable start or download software
stigma@xmsnet.nl
Posts: 15Verified User
in Bug Reports
This is anoying. 20% of the time i want to make small tweaks to my tune, the server is down, which means i cannot start the software. There is also no option to start a download from the webpage because .... server down. There really needs to be some sort of fall back system for this software to work offline, this is super frustrating. Where on the FTecu webpage is there a "server status" check? I was fumlbing around, trying to troubleshoot my connection on the laptop but, as it turned out, server down .... i wanted to test settings on my QS and now i lost a day (EST + 1 timezone). Looking forward to your constructive reply.
Comments
Server is down and I need to do a job on a bike, how can we solve this problem?
our appologies, we have been updating our web-facing infrastructure for the last several hours. The server facing the software is the last step and should be up shortly.
I asked for a constructive reply on how we can help ourselves in the future. Not why the server is down.
We can see it's down..
any updates?
Hi,
Hopefully I can help you with a constructive reply.
In the future we should never have a server migration this time consuming.
An email notification will be prepared notifying users of any future scheduled maintenance.
I can understand your frustration, but for the time being we cannot have a software that operates offline. In the future we plan on working to develop an offline version of the software.
Thanks,
Jason A.
The server is back up finally after numerous checks. You may have to close and log back in to get the server updates, but files are now accessible. Thanks for your patience.
I am still unable to start software. After double-clicking FTECU icon, it runs thru its normal procedure, however, the application does not appear. The FTECU process is running in the background, but it never opens on the desktop.
I concur with the other forum member that having no backup solution in-place such as offline use is not a good business model and needs to be improved.
Please advise...
Follow-up, for anyone that's unable to start the software do the following:
This was my fix.
Cheers.
Thankyou, this also worked for me
It's 02:00pm here now. I am not in the position to test the software yet, however the download section is back online so that means the back-end should be available again.
Also, what i have seen is that the current version and the revision history on the webpage are not i sync. The current version is higher and is not mentioned on the page.
Edit:
The software is accessible again.!
Have found a bug!
If you press on extended:"warmup idle" and use the cursor to go up in the list, all values will show as "false".
When you click on one of the values directly, it will show as the correct value (true when it set as "true")
HEY
ive got same probem i did this
it runs thru its normal procedure, however, the application does not appear. The FTECU process is running in the background, but it never opens on the desktop.
please help me here
Thank you
Try the reboot again and see if that solves it.
yes all work now
Thank you
I freakin hope so. Maybe respond to my trouble ticket also.
I have uninstalled/reinstalled rebooted and rebooted, software never starts. How do I get this software to start?
We had to uninstall and reinstall 2 times to get it to work. Finally got it working. Went to flash a bike and had to do it 3 times to get it to complete.
Hi,
The support ticket system has been inaccessible by us for months. Which is part of the reason why we switched over to a forum. If you have a problem please call us, email us, or start a new topic under the correct category so we can assist you.
Thanks,
Jason A.